Wholesale Terms and Conditions as of 5/13/2021
EFFECTIVE IMMEDIATELY
Please read the terms listed below IN FULL. The following terms will be in effect for ALL wholesale customers regardless when your wholesale status was instated. By signing, you indicate that you have read and understood all the terms and policies.
Company:
Customer understands that proper and legitimate business identification is required to be disclosed to “Love That Cotton, Inc.” upon setup and activation of a wholesale account. Customer understands that it is the right of “Love That Cotton, Inc.” to require that such information be provided and that “Love That Cotton, Inc.” has the right to refuse service should failure of proper and legitimate business identification be disclosed. Customer understands that “Love That Cotton, Inc.” is a licensed and trademarked brand and that any unauthorized use and/or misuse of the name, including, but not limited to false advertisement, illegal sale, illegal reproduction, or any other such trademark infringement that occurs domestically or internationally will result in legal action. Customer also understands that by purchasing goods wholesale from “Love That Cotton, Inc.”, that only lawful resale of those goods is being granted in the market(s) you specify. Any deviation must be preapproved in writing from “Love That Cotton”.
Orders:
Customer understands that products and/or prices and fees are subject to change. It is the customer’s responsibility to inform “Love That Cotton, Inc.” of any changes in information such as billing/shipping address, phone/fax numbers, emails, etc. We do not accept any order changes.
Compliancy:
Customer agrees to conform to their state’s laws and tax regulations regarding goods purchased from “Love That Cotton, Inc.”. Customer assumes full responsibility for knowledge of their state’s compliancy regulations and laws including, but not limited to, tax laws, ingredients and labeling guidelines, should any exist.
Shipping:
Customer understands that there is a 1 to 2 week lead time, from receipt of order, on all orders being shipped within the United States and that all orders are pulled, packed and shipped in the order in which they are received. “Love That Cotton, Inc.” is not responsible for payment of shipping orders or the payment of shipping backordered items. Once a package has left the warehouse, and is in custody of the shipping provider, it is no longer Love That Cotton Inc’s responsibility. If the shipping carrier loses a package in transit, it is the customer’s responsibility to file a claim with the shipping carrier to recover the item.
Returns:
The customer can return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs IF the return is a result of our error (you received an incorrect or defective item, etc.). When returning all other items, you are responsible for ALL shipping costs. If you would like to return something, you must contact us prior to sending back the order.
In order to receive a refund you MUST include your original order number inside the package you are returning.
ALL REFUNDS OVER $100 will be issued in the form of a store credit.
We do not accept exchanges. If you need a different size or color, please place a new order for the desired item. Return the first one(within 7 days), and you will receive a refund.
Love That Cotton, Inc.
200 Holmes Dr, Granbury, TX 76048
Phone: +1 (817) 776-0694
eMail: customerservice@lovethatcotton.com
Domestic Customer Terms Agreement
Customer understands that any claims (damaged/missing items) must be made and negotiated within 5 days of receipt of goods. “Love That Cotton, Inc.” is not responsible or liable for lost or damaged items incurred by delivery company or postal authority. It is the responsibility of the customer to file a claim directly with the delivery company or postal authority in such instances. Customer assumes full responsibility for shipping costs of returned, unclaimed and/or refused parcels. Unclaimed, returned and/or refused parcels need to be reported to “Love That Cotton, Inc.” within 5 days of being returned to “Love That Cotton, Inc.” warehouse headquarters. Cancellation by the customer of any order that has been processed will incur a 15% restocking fee.
Payments:
Payment options include credit card, Paypal, as explained below. Personal checks are not accepted. No orders will be shipped until full payment is made and cleared. Any and all payment information remains confidential.
Credit Cards: Credit cards will be authorized first, and then the total amount will be charged with the exact freight charge. Authorizations will fall off your account automatically.
“Love That Cotton, Inc.” is not responsible for any additional fees or charges to the customer incurred by the customer’s bank. To obtain bank information, you must contact the Accounting Department, and all bank information must be kept confidential.
Paypal: Customers who request Paypal payments must provide a valid Paypal email address. Orders will be shipped only after receipt of payment.
Approved Buyers:
If any person other than the wholesale account holder is to buy under the account, the buyer must be approved. Pay stubs must be submitted to Love That Cotton Inc. They can be emailed to wholesale@lovethatcotton.com
Priceing:
By agreeing to these terms, you agree that all product purchased with your wholesale account is for resale purposes only. Each item must be resold at a minimum of (2) times the wholesale price. This is the pricing requirement for Brick and Mortar stores, and websites, Etsy as well as YOUR business social media sites. We strongly suggest an additional cost be added for any personalization done to the item.
BST (Buy/ Sell / Trade)
The customer agrees that if selling on a BST (buy/ sell/ trade) group, you will sell at no less than 2x wholesale plus $10 per item. No blank items are permitted to be sold on BST groups, each item sold must be personalized. Love That Cotton Inc, does not allow the sale of a full run of items on BST groups. Love That Cotton Inc. permits ONLY the following items to be sold on BST groups: All Tops (both boys and girls as well as short and long sleeve), all bodysuits(both boys and girls as well as short and long sleeve), all bottoms (both boys and girls as well as short and long -EXCLUDING swimwear) Knit rompers(both long and short), racer back dresses, ruffle dress with tie, sleeveless dress with and without lace, and knit bubbles. If you have any questions, it is the customer’s responsibility to email customerservice@lovethatcotton.com PIROR to posting anything. Posting at the prohibited items, and posting at too low of a price will result in removal of wholesale status, without warning. We will attach pricing sheet to your wholesale acceptance email that includes the requited sales prices for each SKU.
Destashing Product:
If you need to "destash" please do so on the wholesale facebook group www.facebook.com/groups/LTCwholesale ONLY.
Photos:
As a wholesale customer, you have our permission to use the stock photos provided by Love That Cotton Inc. They must be used for advertisement purposes only. Prior to using these photos, you must watermark them with your business logo prior to posting. You are not permitted to use any of Love That Cotton Inc’s customer photos to advertise unless the customer who took the photo has given expressed consent.
Failure to comply to ANY of the above regulations will result in the immediate removal from wholesale status. No warning will be given. Your wholesale status will be revoked immediately.
NAME:__________________________________________________________________________
SIGNATURE:______________________________________________________________________
BUSINESS NAME:__________________________________________________________________________
DATE:___________________________________________________________________________